Return Policy for Renozate Powertools, A unit of Renozate Paints and Chemicals OPC Private Limited
At Renozate Powertools, we want our customers to be completely satisfied with their purchases. This Return Policy outlines the terms and conditions for returning products purchased through Renozate Powertools.
1. Eligibility for Returns
Customers may be eligible to return products under the following circumstances:
Product Defects: If the product received is defective, damaged, or not as described, customers may request a return for a refund or replacement.
Change of Mind: In some cases, customers may request to return products due to a change of mind. Returns for change of mind are subject to the conditions outlined in this policy.
2. Return Process
To initiate a return, customers must contact Renozate Powertools Customer Support within 3 days of receiving the product. The following steps will be followed:
a. Evaluation: Renozate Powertools will evaluate the return request and may request additional information or evidence, such as photographs of the product or packaging.
b. Authorization: If the return request is approved, Renozate Powertools will provide instructions for returning the product, including the return address and any required documentation.
c. Return Shipment: Customers are responsible for securely packaging the product for return shipment and arranging for the return shipping. Renozate Powertools recommends using a trackable shipping method for returns.
d. Inspection and Processing: Once the returned product is received and inspected by Renozate Powertools, a refund or replacement will be processed according to the customer's preference and the eligibility criteria outlined in this policy.
3. Conditions for Returns
To be eligible for a return, products must meet the following conditions:
- Products must be in their original condition and packaging, with all accessories, manuals, and tags included.
- Products must not have been used, altered, or damaged after receipt by the customer.
- Products must be returned within 7 days of the original purchase date.
4. Non-Refundable Items
Certain items may not be eligible for return, including:
Clearance or discounted items, unless they are defective or damaged upon arrival.
Customized or personalized products.
Products designated as non-returnable or final sale.
5. Refunds and Replacements
Refunds will be issued using the original payment method used for the purchase. Replacements will be provided for defective or damaged products, subject to availability.
6. Modifications to Return Policy
Renozate Powertools reserves the right to update, modify, or amend this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review the Return Policy periodically for updates.
By making a purchase through Renozate Powertools, you agree to abide by the terms and conditions outlined in this Return Policy. If you have any questions or concerns about this policy, please contact us at renozatepowertools.com