Complaint Policy for Renozate Powertools, A unit of Renozate Paints and Chemicals OPC Private Limited

At Renozate Powertools, we strive to provide high-quality services and products to our customers. However, we understand that there may be occasions when you may have concerns or complaints regarding our services or products. This Complaint Policy outlines the procedures for addressing and resolving complaints effectively.

1. Complaint Submission

Customers who wish to submit a complaint regarding Renozate Powertools services or products may do so by contacting our Customer Support team through one of the following channels:

Email: contact@renozatepowertools.com

Phone: +91 06514656907

2. Complaint Handling Process

Upon receiving a complaint, our Customer Support team will acknowledge receipt of the complaint within [insert timeframe] business days. The acknowledgment will include a reference number for the complaint and an estimated timeframe for resolution.

3. Investigation and Resolution

We will promptly investigate the complaint to understand the nature of the issue and identify appropriate steps for resolution. This may involve communicating with relevant departments or personnel within Renozate Powertools.

We strive to resolve complaints as quickly as possible, typically within [insert timeframe] business days. However, the resolution timeframe may vary depending on the complexity of the complaint.

4. Communication

Throughout the complaint handling process, we will keep the complainant informed of the progress and any updates regarding the resolution efforts. We may communicate with the complainant via email, phone, or other suitable means.

5. Escalation

If the complainant is not satisfied with the initial response or resolution provided by Renozate Powertools, they may request escalation of the complaint. In such cases, the complaint will be escalated to a designated escalation point within the organization for further review and resolution.

6. Recordkeeping

Renozate Powertools will maintain records of all complaints received, including details of the complaint, investigation process, and resolution outcome. These records will be kept confidential and used for internal review and improvement purposes.

7. Feedback and Improvement

We value feedback from our customers and use complaints as an opportunity to identify areas for improvement in our services and products. We may conduct periodic reviews of complaint data to implement corrective actions and prevent recurrence of similar issues.

8. Contact Information

If you have any questions or concerns about our Complaint Policy or wish to submit a complaint, please contact our Customer Support team at contact@renozatepowertools.com.

By utilizing Renozate Powertools services or products, you agree to abide by the terms of this Complaint Policy.